Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process and deliver your orders.

Daily Order Cut-Off Time

Cut-Off Time: 5:00 PM (EST) – Monday to Friday
Orders are processed based on Eastern Standard Time (EST).
Orders placed before 5:00 PM (EST) on a business day will begin processing the same business day.
Orders placed after 5:00 PM (EST), on weekends, or during US public holidays will be processed on the next available business day.

Delivery Timeframes

We calculate your estimated delivery date based on two steps: handling (processing) time and transit time.

Stage	Timeframe
Order Handling Time	1 Business Day (Monday – Friday)
Estimated Transit Time	2 – 4 Business Days (Monday – Friday)
Total Estimated Delivery Time	3 – 5 Business Days (Monday – Friday)

Please note that these timeframes are estimates and not guaranteed. Delivery times may vary due to carrier delays, weather conditions, customs (for international orders), or other circumstances beyond our control.

Order Processing

Orders are not processed or shipped on weekends or US public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information so you can follow your shipment's progress.
If any item in your order is delayed or out of stock, we will notify you by email as soon as possible.

Shipping Rates

Shipping rates are calculated at checkout based on your order size, weight, and delivery destination. Any applicable shipping promotions will be clearly displayed at checkout.

Shipping Destinations

We currently ship within the United States.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor its progress until it arrives at your doorstep.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date) so we can investigate and assist you with a resolution.